Refund policy

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please call us (08) 8223 5447, 10am – 4.30pm Tuesday to Thursday, Friday 10am-6pm and Saturday 10.00am-2.30pm so that we may assist you.

RETURNS POLICIES

CUSTOM MADE AND SPECIAL ORDERS

Items that are custom-made or specially ordered to your requirements are non-returnable and non-refundable and an order cannot be cancelled after a deposit is paid.

Loose diamonds, gemstones and pearls cannot be returned, and an order cannot be cancelled once the deposit has been paid. We may be able to return the stone or pearl for you, but it is entirely on our discretion and will be based on a case by case basis.

READY TO WEAR JEWELLERY

Returns will be accepted on any faulty merchandise returned to our store or online within 14 days, with a valid proof of purchase.

We are unable to offer returns on change of mind purchases, however our ready-to-wear jewellery items can be exchanged for any other item within 14 days from day of sale, provided the item was purchased from our existing stock and is returned in the same condition when bought with valid proof of purchase. However, due to health regulations, earrings are not able to be returned unless faulty.

We are unable to offer returns on sale items unless faulty.

Freight costs are non-refundable.

Products returned for repair, replacement or refund due to customers changing their mind is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.

HOW TO RETURN OR EXCHANGE AN ITEM INSTORE

Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you.

If you would like to exchange your item, please call ahead to confirm that the item is available.

Orders are refunded to the original credit card used. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.

BY POST

Simply complete the returns form enclosed with your order and send it back to us with the item(s) you wish to return within 14 days of delivery.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

REPAIRS 

Andrew Mazzone does not accept responsibility for problems arising from poor materials used or poor workmanship used by other jewellers or companies. Additional fees may be added if complications do arise.

FAULTY PRODUCTS

If you decide that your product has a manufacturing fault, you must contact us asap on 08 82235447 and return the item for inspection.

All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.

After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.

Remedy can include, repair, replacement or refund at our discretion.

However, if we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee and will offer a quote to have the goods repaired or replaced.

RETURNS / EXCHANGES ADDRESS:

Andrew Mazzone Design Jeweller
204 Grenfell Street, Adelaide,
South Australia 5000

(08) 8223 5447

Please ensure your return parcel is securely packaged and both sender’s address and online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.

ONLINE GIFT VOUCHERS

You can purchase an Online Gift Voucher via our website in Australian dollars (AUD) and send it instantly.

Simply select your chosen amount. Enter the recipient's name, email address and add a personal message. The Online Gift Voucher will then either be emailed to the buyer to print out or emailed to the recipient.

Our online Gift Vouchers are valid for 3 year from the date of purchase.

HOW TO REDEEM ONLINE GIFT VOUCHERS

Recipients using an Online Gift Voucher need to enter the Gift Voucher number, and name on checkout, and the amount will be deducted automatically from the cart including GST (after shipping costs are calculated).

ONLINE GIFT VOUCHERS TERMS AND CONDITIONS

Our Online Gift Vouchers are valid for 3 years from date of purchase.

Online Gift Vouchers cannot be redeemed for cash.

Online Gift Vouchers are non-transferrable.

We are not liable for delivery of an online Gift Voucher to an incorrect or non-existent email address.

Promotional codes cannot be applied using an online Gift Voucher.

If your order is less than the value of your online Gift Voucher, the remaining balance will remain on the same online Gift Voucher for future use.

If your order exceeds the value of your online Gift Voucher, the additional amount must be paid with credit card / PayPal etc.

Returned items will be refunded as a Gift Voucher.

All remaining balances on your online Gift Voucher past the valid date will be deemed invalid.

GST and or shipping is applicable on any products purchased with an Online Gift Voucher